• USA Toll Free 1-888-644-7803
  • |
  • México Toll Free: 01-800-837-1358


We have compiled a set of frequently asked questions that our valuable clients like you usually have for us

You can opt to call us on USA/CAN Toll Free: 1-888-644-7803, México Toll Free: 01-800-841-7441 - provide us with your name and contact number and we will call you straight back to discuss your requirements. Office Hour 8:00 a.m to 11_50 p.m.

Alternatively drop us an email through our contact form. All we ask is that you provide us with brief details of what your requirements are, your name, contact details and message and we will follow your email with a return email or phone call.

For Mexican: boarding pass and an official identification and for foreign citizens, boarding pass and passport.
3 hours prior for international flights and two hours for domestic flights.
Bags and purses are small in size and weight need not be documented. You can carry this baggage, hand luggage can be stored in the compartments of the aircraft.
The Government of Mexico requires that all travelers to present a valid passport to enter Mexico. Driver's licenses, voter registration cards, affidavits and similar documents are not accepted.
In Mexico VISA policy allows citizens of these countries to travel to Mexico without a visa: Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, USA, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, United Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland, Uruguay, Venezuela.
Minors traveling alone require written notarized authorization from their parents
Yes. When you leave Mexico there is a Departure Tax "of approximately $ 18.00 USD per person but is normally included in your airline ticket and need not pay it again. If you are unsure, please be sure to contact your airline before leaving for Cancun ask if the departure tax is already included. Children under 2 years old are exempt.
For visitors coming directly from the United States or Canada, does not require any certification of vaccination. If you are traveling from a country that is possibly infected with yellow fever vaccination certificate is required when applying for a visa at the Mexican consulate ask if you need the license.
Bags and purses are small in size and weight need not be documented. You can carry this baggage, hand luggage can be stored in the compartments of the aircraft.
Cancun International Airport is located 7.5 miles (12km) from downtown Cancun and 12.5 miles (20 kilometers) southwest of the center of the hotel zone.
They are available for transfer to your hotel the "shared vans." Private taxis are also available but are more expensive than vans.
No, the taxis outside the authorized transportation companies are not allowed to pick up passengers at the airport.
No, Cancun is a resort that has its own hotels and attractions while the Riviera Maya is a destination located south of Cancun, which makes it the starting point for many of the most important archeological sites of Mayan culture also ecological parks like Xcaret.
Yes, there are ATMs and bureaux de change at the airport
Yes, there are lockers service for small packages
There are ramps and bathrooms, among other services. Wheelchairs are available upon request (with your airline or travel agency)
There are three terminals. Terminal 1 is used by charter flights from North America, including the local charter companies. Terminal 2 is used by some international airlines, as well as all domestic airlines and the new Terminal 3 is responsible for most of the international operations of airlines in North America and Europe.
A free shuttle service between terminals. Just ask any representative of the airport by the bus stop.
The parking fee is $ 165.00 pesos per day, regardless of the number of days. From 6 hours fee is passed to 1 day.

If you need a personalized transportation service, and can't find it on our website, please contact us by our Contact Form or call us at USA/CAN Toll Free: 1-888-644-7803, Toll Free Mexico: 01 -800-837-1358 and from the rest of the world: +52 (998) 886-8295 or by our online chat and one of our travel agents will assist you and will answer all your questions about our transfers services.